Consumer Protection Outlook Report

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Our Consumer Protection Outlook sets out the five key cross sectoral risks facing consumers of financial services in Ireland. We expect that all regulated financial firms will review the risks and take action to avoid these risks causing potential consumer harm.

Consumer Protection Outlook Report 2022 | pdf 1643 KB

What are the key risks facing consumers of financial services?

We want to hear from you

We have identified the risks through a detailed risk assessment exercise across the main financial services sectors. Now we want to hear your views.

Do you agree with the risks we have identified?

Are there other risks or issues facing consumers of financial services that you think we should also focus on?
Tell us what you think about the risks set out in the report and what you see as the challenges for consumers today by emailing: outlookreport@centralbank.ie.

The information you provide will help inform our work over the coming years.

See also:

Consumer Protection Outlook Report 2021 | pdf 2337 KB Consumer Protection Outlook Report 2020 | pdf 2449 KB